Returns & Exchanges
We want you to love your GAAKA purchase. If you're not completely satisfied, we offer easy returns within 30 days.
How Returns Work
Our simple 4-step return process makes it easy to return or exchange your items.
1
Contact Us
Email us at returns@gaaka.de with your order number and reason for return.
2
Get Authorization
We will send you a return authorization number and prepaid shipping label.
3
Ship It Back
Package your item securely and ship it back using our prepaid label.
4
Get Refunded
Once we receive your return, we will process your refund within 5-7 business days.
Return Policy Details
✓ What Can Be Returned
- • Items in original condition with tags attached
- • Products returned within 30 days of purchase
- • Items that haven't been used or damaged
- • Products in original packaging when applicable
✓ Refund Information
- • Refunds processed to original payment method
- • Processing time: 5-7 business days
- • Original shipping costs are non-refundable
- • Return shipping is free for defective items
✗ What Cannot Be Returned
- • Gift cards and digital products
- • Personalized or custom-made items
- • Items returned after 30 days
- • Products showing signs of wear or damage
✓ Exchanges
- • Free exchanges for different sizes/colors
- • Subject to availability
- • Same return timeframe applies
- • Price differences may apply
Defective or Damaged Items
If your item arrived damaged or defective, we'll make it right immediately:
- • Contact us within 48 hours of delivery
- • Include photos of the damage in your email
- • We'll provide a prepaid return label
- • Expedited replacement or full refund
International Returns
For international orders, the return process is slightly different:
- • Contact us before returning any items
- • Customer responsible for return shipping costs
- • Items must clear customs to be processed
- • Refunds exclude original shipping and customs fees
Need Help with a Return?
Our customer service team is here to make your return as smooth as possible. Contact us with any questions.